This American article gives US lawyers tips on how to manage obtaining online reviews from clients. I was intrigued as I know not of any such TripAdvisor-style review sites here in the UK. The article mentions and and so I looked at these sites and saw what appeared to be genuine client reviews. Interesting.

Would something like this work in the UK? To my mind anything that improves transparency and has the potential to improve the quality of service to clients and keep lawyers on their toes has to be a good thing. What do you think?