I love this interview with Richard Tapp. He clearly sees the value of putting people at the forefront of innovation and change. The need to get your objectives and strategy in place, your people and then layer your technology is clear.
The need for 'intellectual curiosity' in his team is also interesting. It's not enough to just be technically proficient. A passion and understanding of the business your in makes all the difference. Richard's passion certainly comes through here and I suspect there'll be more awards for him and his team down the line.
Revolutionary change often comes about as a result of cumulative evolution. I have been privileged to lead Carillion’s legal team for many years now and I can see that on the back of a defined and reasoned strategy, those changes – often small in themselves – have allowed us to achieve a revolution in the way we operate, with greater integration and effectiveness backed up by the financial metric of spending less on legal fees now than we did in 2002. We are extensive users of technology and I think that an increasing use of artificial intelligence will be the biggest change in years to come, but it can only be effective as part of a broader strategy underpinned by outstanding people.